I purchased a phone that claimed to be gsm unlocked and have not been able to access cellular data, general updates, or get my phone connected to my cellular provider.
GetHuman-bjgarron's customer service issue with Groupon from March 2019
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Call and text but it seems to be limited to other Iphones and I am only able to call or text while connected to wifi. I can not update the phone or access cellular data. ... Hi Groupon, in the winter i had purchased a phone that claimed to be gsm unlocked but i have not been able to update the phone or get it connected with my phone company. I contacted apple and they directed me to get in contact with the seller to unlock the phone. Can you please give me the contact information, or direct them to get in touch with me regarding "Apple IPhone *** Plus (GSM Unlocked) (Scratch and Dent) with MFi- Certified Lightning Cable with *-Year Warranty".I am only able to use the phone with wifi and have no access to cellular data. Please help me with this so that I can use the phone to it's full capabilities.
This is not something that my phone company or I can fix. Apple clearly said that it is the seller of the product that needs to unlock the phone and that Apple themselves can not do it.
Have the seller of the phone contact me through email so that we can go about unlocking the phone because it is generally inconvenient to operate the phone under its current gsm locked condition.
I am a fairly new customer, having only purchased *-* items. The other items work flawlessly but I suppose I expected a product that was easy to use and did not require extensive set up.
I have emailed groupon, tried to use their help center, as well as troubleshoot this issue with Apple services.
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