My sister sent me a gift for my birthday on December a standard facial with massage wit...

GetHuman2465678's customer service issue with Groupon from March 2019

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2465678's own words
My sister sent me a gift for my birthday on December a standard facial with massage with Hola beautiful at the Be you by Loft. I contacted this company by end on January to redeem my gift and got appointments on Feb **. One hour before appointment Jacky cancelled me because she was suddenly sick. I accepted this issue and contacted her next week. She told me that she was really busy and gave me appointment for March *th. Well after reconfirming one day before she cancelled me again one hour before appointment because she was sick again. Her customer service is really poor. She made me feel like that because we are using a Groupon voucher she can do whatever she wants. I don’t want to deal with this company. Please refund me this Gift in order to use it with another vendor
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Groupon

Customer service issue
Reported by GetHuman2465678
Mar 12th, 2019 - 5 mons ago
I have an issue with Groupon too
Not resolved
Seen by 1 customer so far
Similar issue to 174512 others
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Timeline
GetHuman2465678 started working on this issue
Mar 12th 11:23pm