Hi, i made a booking for a massage for yesterday ********** at **:** over at Walworth R...

GetHuman-iadisa's customer service issue with Groupon from March 2019

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The issue in GetHuman-iadisa's own words
Hi, i made a booking for a massage for yesterday ********** at **:** over at Walworth Road and it was a double booking apparently as on arrival there was someone else who had the same booking. This meant I did not get my massage, and I have no contact details to call for groupon. **Please can someone give me a ring on ***********. **I spoke to someone from the company called Baback and he said because the booking was made through groupon, it is locked and he can’t reschedule my booking and something about my booking being for another location which wouldn’t be right because I chose Walworth road. **This was a waste of my time and petrol as I did a * hour drive to be told I don’t have a booking at that branch which I was directed to by the address stated in my confirmation email. I need this issue resolved as soon as possible as I have spent £** and either need a refund or a reschedule of my booking.**Thank you, I look forward to your response. **Regards,**Ismaheel Adisa
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Groupon

Customer service issue
Reported by GetHuman-iadisa
Mar 12th, 2019 - 5 mons ago
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GetHuman-iadisa started working on this issue
Mar 12th 7:35pm