Hello...I purchased ONE Groupon on Friday February **, **** for the Clarion Resort Font...

GetHuman-debraley's customer service issue with Groupon from February 2019

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The issue in GetHuman-debraley's own words
Hello...I purchased ONE Groupon on Friday February **, **** for the Clarion Resort Fontainebleau Hotel ***** Coastal Highway, Ocean City, MD ***** for two nights for my husband and myself. When I went to look at my newly purchased Groupon I was very upset to see I had TWO Groupons for the exact hotel and now I was charged not once but twice for the same Groupon!!! I immediately called Groupon and Alexandra said there was nothing that Groupon could do and I would need to call the hotel. So I called the Clarion and spoke with Becky and she said Groupon should have canceled out the reservation and refunded my money for the “extra” room. I explained that Groupon said it was up to the hotel and now I have the hotel saying it was up to Groupon?! I gave Becky my Groupon order numbers and she said she only saw one order number ********** and maybe Groupon had canceled the other Groupon. Well today, February **, ****, I saw there were two double charges from Groupon for $***.** and $***.** on my credit card. I went back to the front desk and spoke with the manager, Gerri. She printed out a paper and showed me I still have two bookings in my name through Groupon. Booking ID ********** and **********. I tried calling Groupon today during your business hours but the recording says youre closed. I need someone to contact me ASAP over this matter. I have also been in contact with my bank and they suggest that I go forward with fraud charges to my account since I was double charged. All I want is a refund for the one room booking of $***.** that I did not authorize or use. Please get back to me ASAP*Thank you!***Debra Raley
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Groupon

Customer service issue
Reported by GetHuman-debraley
Feb 16th, 2019 - 8 mons ago
I have an issue with Groupon too
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Feb 16th 10:23pm