The four-piece luggage set I ordered and rec'd came in two different colors inside the...

GetHuman1852615's customer service issue with Groupon from December 2018

2 views | 132018 similar | 0 following
Help with my Groupon issue
First: share to improve GetHuman1852615's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1852615's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1852615 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1852615 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman1852615 may need:
Name on account, Email on account, and Billing address
The issue in GetHuman1852615's own words
The four-piece luggage set I ordered and rec'd came in two different colors inside the set. Three of the pieces were navy and the larger piece was black. According to the website and ad all four pieces should have been the same color. I took pictures of the set of luggage.**After chatting with customer service on ******** it was agreed I could exchange for the correct set as the luggage was still available for purchase.**My problem: I went on the website to exchange the luggage and now I am being charged a higher price than what I originally purchased the luggage for. Why should I be charged a higher price due to someone else's mistake? This is not acceptable.**Item ********************Travelers Club Midtown HardsideSpinner Luggage Set.

GetHuman1852615 did not yet indicate what Groupon should do to make this right.

How GetHuman1852615 fixed the problem

We are waiting for GetHuman1852615 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1852615 fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman1852615
Dec 28th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 132018 others
0 customers following this

Timeline

GetHuman1852615 started working on this issue
Dec 28th, 2018 10:09pm

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians