Two orders:**.) Voucher for two to "A Christmas Carole" at Open Stage Harrisburg on Dec...

GetHuman1834324's customer service issue with Groupon from December 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1834324 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1834324 can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1834324's own words
Two orders:**.) Voucher for two to "A Christmas Carole" at Open Stage Harrisburg on Dec **th. In an attempt to order just two tickets, I must have ordered two vouchers with each voucher good for * people. I attempted to contact Groupon that very afternoon when I wentto download the voucher and when we arrived at venue, they confirmed our order was actually for * tickets. They indicated they have had this happen ion the past and that Groupon is very good at working with people on this issue. Hope that is the case. In reviewing other orders, I see the same exists for " Manhattan by Sail", purchased on Nov **, ****, wher I am attempting to secure * voucher good for two people and I see I have been charged for two vouchers. Can you kindly credit my acct for the extra vouchers at Christmas Carole as well as the EXTRA "Sail on the Manhattan?" I wish to retain * voucher for "Sail by the Manhattan."*Thanks,*James Bateman**P.S. I have written on this recently with no reply

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Groupon

Customer service issue
Reported by GetHuman1834324
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 129908 others
0 customers following this

Timeline

GetHuman1834324 started working on this issue
Dec 26th, 2018 7:50pm

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