This morning I was trying to order Rockettes Christmas spectacular tickets for radio ci...

GetHuman1833979's customer service issue with Groupon from December 2018

3 views | 129853 similar | 0 following
Help with my Groupon issue
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GetHuman1833979's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1833979 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1833979 can let us know if they help or not.
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Before contacting them, items GetHuman1833979 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1833979's own words
This morning I was trying to order Rockettes Christmas spectacular tickets for radio city music Hall. Each time I tried to hit enter to buy the tickets it told me I was timed out. I tried getting another set of tickets and each time I try to buy tickets it came back you’ve typed out. I did that four times finally on the fourth try I received confirmation from Groupon. Either of the other three times did I receive a confirmation for the order. Now I received four emails saying I’ve bought four sets of two tickets. I looked on my credit card and I’ve been charged four times now which I should’ve only been charged once. Please credit my account $*** times three. My name is Roseanne Fiore in my email account is RSF**

GetHuman1833979 did not yet indicate what Groupon should do to make this right.

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Customer service issue
Reported by GetHuman1833979
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 129853 others
0 customers following this


GetHuman1833979 started working on this issue
Dec 26th, 2018 7:18pm

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