On the ******** I purchased a hair salon voucher. Booked for the ******* for a full hea...

GetHuman1703467's customer service issue with Groupon from December 2018

108572 similar
0 following
Help with my Groupon issue
First: share to improve GetHuman1703467's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1703467's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1703467 will want to follow the link below to head to their help center. We will check on GetHuman1703467 later to make sure it's all set or try to help escalate.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1703467's own words
On the ******** I purchased a hair salon voucher. Booked for the ******* for a full head of highlights, cut and blow dry for *pm in ahead of a wedding reception I am attending on the ********.*I arrived at **:** at Pacific Salon and was told on arrival by a member of staff they running late and if I wished to have my hair styled I would be waiting at least *** an hour for my turn. *I explained due to my ill health (I need to take medication for pain control and cannot stay away from home for unexpected lengths of time), and my required need to be at home at a certain for my children coming home from school I would not be able to wait extensively. *I tried to accommodate the asked for time, but *** an hour later I asked if possible a member of staff could indicate how late I was going to be. Where upon another member of staff looked at my hair and refused to put highlights through my hair as she felt my that I needed a different type of hair treatment which would cost me another £** and I would not be able to use my purchased voucher from Groupon towards it. *She told me “go home and ask Groupon on for a refund” but at that time she would only be willing to do a different type one of colour treatment for me, one which I needed to pay another £**. *Also by this time I was informed they would not be able to provide treatment to me in time for me anyway, as it would have meant being late at least an hour, which meant I would not be home in time for my children. *So as suggested by Pacific Salon staff I came home and tried to get a refund from yourselves and I am now currently trying to access customer services to see what help I can receive? *If I can receive a refund as Pacific Salon refused to give me the hair treatment that I have purchased from Groupon. *Hoping to receive some positive news after such a disappointing afternoon. *Thank you for your time and co operation. *Details of purchase *Purchase date: *********Order *: **********Payment method: paid to Groupon*Item (*): £**:***Sales tax: £*:***Shipping and Handling: £*:***Subtotal: £**:***Discount: £*:***Order total: £**:***End results. I wish to receive a full refund of payment made. As services were not provided in fact I ended up wasting my time and going out when I was feeling unwell.
GetHuman1703467 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman1703467 fixed the problem
We are waiting for GetHuman1703467 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1703467 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1703467
Dec 6th, 2018 - 5 mons ago
I have an issue with Groupon too
Not resolved
Seen by 5 customers so far
Similar issue to 108572 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on account
Email on account
Billing address
GetHuman1703467 started working on this issue
Dec 6th, 2018 5:23pm