Today I used my Groupon to get my hair cut and highlighted. First of all, I was there f...
GetHuman-jasy's customer service issue with Groupon from September 2018
Help with my Groupon issue
First: share to improve GetHuman-jasy's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jasy's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jasy will want to follow the link below to head to their help center. We will check on GetHuman-jasy later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jasy may need:
Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-jasy's own words
Today I used my Groupon to get my hair cut and highlighted. First of all, I was there from **:** until *pm in the chair while my hair fried. The lady doing my hair was nowhere in sight for a good portion of the time. My experience was so horrible and my hair was damaged at the end of the trip. I Asked for caramel highlights and I got WHITE highlights instead. I asked her to fix it and she tried, but there was absolutely no difference apart from the top layer. I have very very uneven layers of highlights that are so white and my natural hair is black. I left the salon crying because of how awful this turned out. I have extremely sensitive skin and my scalp can not handle having more work done after I was there for * hours. This is why I am requesting a refund for this service. I am appalled.
GetHuman-jasy did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-jasy fixed the problem
We are waiting for GetHuman-jasy to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.