Recently booked a trip to Miami with a * night stay at the Broadmoor Hotel in North bea...

GetHuman-davidqst's customer service issue with Groupon from July 2018

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The issue in GetHuman-davidqst's own words
Recently booked a trip to Miami with a * night stay at the Broadmoor Hotel in North beach. The reviews and pictures were not an accurate description of the hotel. Place was a * star at best not the *.* stars groupon had it listed as. Pool and pool furniture were unusable as they were extremely filthy. We had to buy a day pass at another hotel miles away just to enjoy a day poolside. We decided to check out early (reservation was from ****-****) on Wednesday **** and the front desk employee, Javier, told us we would be refunded for the last night stay plus the joke of a resort fee. I have called the hotel and was unable to speak to a manager. Evidently the clerk should not have offered me a refund for either as I was instructed on a phone call made today (***). I would like this issue to be addressed and at this point would like to see * nights refused as well as * days of the resort fee as we only stayed at the hotel the nights of **** and ****. Thank you in advance for your help on this issue. I look forward to a quick and positive response in regards to making this issue right. *David Stover
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Customer service issue
Reported by GetHuman-davidqst
Jul 3rd, 2018 - a yr ago
I have an issue with Groupon too
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GetHuman-davidqst started working on this issue
Jul 3rd, 2018 6:49pm
GetHuman-davidqst indicated the issue is not fixed yet.
Jul 4th, 2018 8:53pm