To Whom It May Concern,**I am a very disgruntled, highly upset, and extremely irate sen...

GetHuman-evaineli's customer service issue with Groupon from April 2018

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The issue in GetHuman-evaineli's own words
To Whom It May Concern,**I am a very disgruntled, highly upset, and extremely irate senior citizen that has been treated beyond poorly by your company and its affiliated customer service support. I demand to speak with a supervisor on the telephone as I have not had adequate communications with your ‘online support’. My card was charged three times for a groupon on ******* for a groupon that expired on the **th. I purchased ONE groupon called ‘the ultimate date night package’ for $** USD, as a small anniversary present for my son and daughter-in-law so they could get out of the hospital on their wedding anniversary as their daughter is in critical care and nearly lost her life in a house fire. I was charged $*** for the singular the groupon I purchased and the three vouchers were sent to two separate emails that they use to receive newsletters from your company. I have NEVER had any prior interactions with your company nor will I in future! My daughter-in-law uses your service often and I figured this deal would be a lovely outing for them. I demand compensation, to speak with a supervisor, and request a swift resolution regarding this matter. I demand to speak with supervisor over the telephone to resolve this matter as your company charged me not once, but THREE times for a Groupon after it had already expired! **The email was not sent until the **th and the offer had already expired! My son William initially contacted your lackluster support team online on my behalf, as I am a ** year old handicapped working professional that, in spite of my age, still works full-time as a psychologist, social worker, and still manage to volunteer my time and counsel at risk youth. If I, at such an advanced age, in poor health* manage to find the time to juggle such a heft work load, do tell why your company does not have the decency or time to contact me? I will be filing a detailed report with the better business bureau and have an investigation into your company performed if I do not physically speak to someone in supervisory capacity, as your customer support has been most unhelpful. The representative did not bother to get back to my son and stopped corresponding with him entirely. I have called your *** number a dozen times to be met with a message redirecting me back to your online technical support, which I will do myself momentarily* irregardless I demand I speak with a supervisor! You cannot run a business and have such inept representatives speaking on your behalf and refusing to communicate or attempt to remedy YOUR errors. That is fraudulent, most unprofessional, and speaks to how little you value your customer base. I was charged three times for a groupon that had already expired! That is absolutely absurd, as is not being able to speak with someone over the telephone...have a supervisor give me a call at ***-***-**** so this matter can be rectified in a timely manner. Your customer service phone number is a laughable entity and only re-directs you back to the website and app where my son was treated poorly and the representative stopped communicating with him. Kindly please escalate this matter and have a member of your staff within a supervisory position contact me. **Best,**Susan Greenberg ****-***-****

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Customer service issue
Reported by GetHuman-evaineli
Apr 29th, 2018 - 5 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 10000 others
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GetHuman-evaineli started working on this issue
Apr 29th, 2018 8:45pm