To Whom It May Concern,**I am a very disgruntled, highly upset, and extremely irate sen...
GetHuman-evaineli's customer service issue with Groupon from April 2018
Help with my Groupon issue
First: share to improve GetHuman-evaineli's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-evaineli's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-evaineli will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-evaineli can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-evaineli's own words
To Whom It May Concern,**I am a very disgruntled, highly upset, and extremely irate senior citizen that has been treated beyond poorly by your company and its affiliated customer service support. I demand to speak with a supervisor on the telephone as I have not had adequate communications with your ‘online support’. My card was charged three times for a groupon on ******* for a groupon that expired on the **th. I purchased ONE groupon called ‘the ultimate date night package’ for $** USD, as a small anniversary present for my son and daughter-in-law so they could get out of the hospital on their wedding anniversary as their daughter is in critical care and nearly lost her life in a house fire. I was charged $*** for the singular the groupon I purchased and the three vouchers were sent to two separate emails that they use to receive newsletters from your company. I have NEVER had any prior interactions with your company nor will I in future! My daughter-in-law uses your service often and I figured this deal would be a lovely outing for them. I demand compensation, to speak with a supervisor, and request a swift resolution regarding this matter. I demand to speak with supervisor over the telephone to resolve this matter as your company charged me not once, but THREE times for a Groupon after it had already expired! **The email was not sent until the **th and the offer had already expired! My son William initially contacted your lackluster support team online on my behalf, as I am a ** year old handicapped working professional that, in spite of my age, still works full-time as a psychologist, social worker, and still manage to volunteer my time and counsel at risk youth. If I, at such an advanced age, in poor health* manage to find the time to juggle such a heft work load, do tell why your company does not have the decency or time to contact me? I will be filing a detailed report with the better business bureau and have an investigation into your company performed if I do not physically speak to someone in supervisory capacity, as your customer support has been most unhelpful. The representative did not bother to get back to my son and stopped corresponding with him entirely. I have called your *** number a dozen times to be met with a message redirecting me back to your online technical support, which I will do myself momentarily* irregardless I demand I speak with a supervisor! You cannot run a business and have such inept representatives speaking on your behalf and refusing to communicate or attempt to remedy YOUR errors. That is fraudulent, most unprofessional, and speaks to how little you value your customer base. I was charged three times for a groupon that had already expired! That is absolutely absurd, as is not being able to speak with someone over the telephone...have a supervisor give me a call at ***-***-**** so this matter can be rectified in a timely manner. Your customer service phone number is a laughable entity and only re-directs you back to the website and app where my son was treated poorly and the representative stopped communicating with him. Kindly please escalate this matter and have a member of your staff within a supervisory position contact me. **Best,**Susan Greenberg ****-***-****
GetHuman-evaineli did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-evaineli fixed the problem
We are waiting for GetHuman-evaineli to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.