To Whom It May Concern,**I am a very disgruntled, highly upset, and extremely irate sen...

GetHuman-evaineli's customer service issue with Groupon from April 2018

5 views | 36789 similar | 0 following
Help with my Groupon issue
First: share to improve GetHuman-evaineli's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-evaineli's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-evaineli will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-evaineli can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-evaineli's own words
To Whom It May Concern,**I am a very disgruntled, highly upset, and extremely irate senior citizen that has been treated beyond poorly by your company and its affiliated customer service support. I demand to speak with a supervisor on the telephone as I have not had adequate communications with your ‘online support’. My card was charged three times for a groupon on ******* for a groupon that expired on the **th. I purchased ONE groupon called ‘the ultimate date night package’ for $** USD, as a small anniversary present for my son and daughter-in-law so they could get out of the hospital on their wedding anniversary as their daughter is in critical care and nearly lost her life in a house fire. I was charged $*** for the singular the groupon I purchased and the three vouchers were sent to two separate emails that they use to receive newsletters from your company. I have NEVER had any prior interactions with your company nor will I in future! My daughter-in-law uses your service often and I figured this deal would be a lovely outing for them. I demand compensation, to speak with a supervisor, and request a swift resolution regarding this matter. I demand to speak with supervisor over the telephone to resolve this matter as your company charged me not once, but THREE times for a Groupon after it had already expired! **The email was not sent until the **th and the offer had already expired! My son William initially contacted your lackluster support team online on my behalf, as I am a ** year old handicapped working professional that, in spite of my age, still works full-time as a psychologist, social worker, and still manage to volunteer my time and counsel at risk youth. If I, at such an advanced age, in poor health* manage to find the time to juggle such a heft work load, do tell why your company does not have the decency or time to contact me? I will be filing a detailed report with the better business bureau and have an investigation into your company performed if I do not physically speak to someone in supervisory capacity, as your customer support has been most unhelpful. The representative did not bother to get back to my son and stopped corresponding with him entirely. I have called your *** number a dozen times to be met with a message redirecting me back to your online technical support, which I will do myself momentarily* irregardless I demand I speak with a supervisor! You cannot run a business and have such inept representatives speaking on your behalf and refusing to communicate or attempt to remedy YOUR errors. That is fraudulent, most unprofessional, and speaks to how little you value your customer base. I was charged three times for a groupon that had already expired! That is absolutely absurd, as is not being able to speak with someone over the telephone...have a supervisor give me a call at ***-***-**** so this matter can be rectified in a timely manner. Your customer service phone number is a laughable entity and only re-directs you back to the website and app where my son was treated poorly and the representative stopped communicating with him. Kindly please escalate this matter and have a member of your staff within a supervisory position contact me. **Best,**Susan Greenberg ****-***-****

GetHuman-evaineli did not yet indicate what Groupon should do to make this right.

How GetHuman-evaineli fixed the problem

We are waiting for GetHuman-evaineli to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-evaineli fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-evaineli
Apr 29th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 36789 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-evaineli started working on this issue
Apr 29th, 2018 8:45pm

Free Moving Concierge

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians