Hi, I bought a groupon for Manhattan Laser Spa. I had been before and used a groupon, b...

GetHuman638272's Refund my order issue with Groupon from April 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman638272 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman638272 can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman638272's own words
Hi, I bought a groupon for Manhattan Laser Spa. I had been before and used a groupon, but the fine print said if you hadn’t been in over * months you could use the groupon. When I called to make the appointment they told me that they were sorry but I could not use the groupon, however the manager agreed to honor the value and just charge me the difference. When I arrived fory appointment, the attendant said that she didnt know who told me that, but that they absolutely could not honor the value. Since I do not live in New York, I really wanted to get the service done so I purchased a packae through them after they assured me that Groupon would refund the purchase if I called. I see that calling is not an option so I hope that this is the correct way to reach you. Thank you.
GetHuman638272 did not yet indicate what Groupon should do to make this right.
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Groupon

Refund my order issue
Reported by GetHuman638272
Apr 28th, 2018 - 2y ago
I have an issue with Groupon too
Not resolved
Seen by 13 customers so far
Similar issue to 64778 others
2 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman638272 started working on this issue
Apr 28th, 2018 8:16pm