Hi, I bought a groupon for Manhattan Laser Spa. I had been before and used a groupon, b...
GetHuman638272's Refund my order issue with Groupon from April 2018
Help with my Groupon issue
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GetHuman638272's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman638272 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman638272 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman638272 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman638272's own words
Hi, I bought a groupon for Manhattan Laser Spa. I had been before and used a groupon, but the fine print said if you hadn’t been in over * months you could use the groupon. When I called to make the appointment they told me that they were sorry but I could not use the groupon, however the manager agreed to honor the value and just charge me the difference. When I arrived fory appointment, the attendant said that she didnt know who told me that, but that they absolutely could not honor the value. Since I do not live in New York, I really wanted to get the service done so I purchased a packae through them after they assured me that Groupon would refund the purchase if I called. I see that calling is not an option so I hope that this is the correct way to reach you. Thank you.
GetHuman638272 did not yet indicate what Groupon should do to make this right.
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