Hi, I bought a groupon for Manhattan Laser Spa. I had been before and used a groupon, b...

GetHuman638272's Refund my order issue with Groupon from April 2018

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Help with my Groupon issue
Before contacting them, items GetHuman638272 may need:
Name on account, Email on account, and Billing address
GetHuman638272's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman638272 will want to follow the link below to head to their help center. We will check on GetHuman638272 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman638272's own words:
Hi, I bought a groupon for Manhattan Laser Spa. I had been before and used a groupon, but the fine print said if you hadn’t been in over * months you could use the groupon. When I called to make the appointment they told me that they were sorry but I could not use the groupon, however the manager agreed to honor the value and just charge me the difference. When I arrived fory appointment, the attendant said that she didnt know who told me that, but that they absolutely could not honor the value. Since I do not live in New York, I really wanted to get the service done so I purchased a packae through them after they ***ured me that Groupon would refund the purchase if I called. I see that calling is not an option so I hope that this is the correct way to reach you. Thank you.
I trust that Groupon will make this right and come up with a resolution that is fair.
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Groupon

Refund my order issue
Reported by GetHuman638272
Apr 28th, 2018 - 3 mons ago
I have an issue with Groupon too
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Seen by 13 customers so far
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Timeline
GetHuman638272 started working on this issue
Apr 28th 8:16pm