I was charged twice and then told to go to a vendor website where I was charged again f...

GetHuman637805's Refund my order issue with Groupon from April 2018

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GetHuman637805's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman637805 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman637805 can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman637805's own words
I was charged twice and then told to go to a vendor website where I was charged again for double the price that was advertised. **I ordered a juice cleanse on *.**.**. My cc had expired so I put in a new card and placed the order again. I was charged *.**.** $***.**, then, I waited for a confirmation. Nothing showed up on my app or in my email confirming the transaction had occurred. So I placed the order again on *.**.**. Again I was charged $***.**. This time, I got an email right away directing me to go to the vendor's website and use a coupon number from gm.'.IJ?.*.* to complete the order. When I did that, the juice website would not allow me to enter the coupon number until after I had provided my credit card information, The gr.Q.'.IJ?.*.* did reduce the price, but then the juice company charged me $***! Ouch! I am now out of pocket nearly $*** for a one order of juice and I am mortified. How do I correct? Please help.

GetHuman637805 did not yet indicate what Groupon should do to make this right.

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Refund my order issue
Reported by GetHuman637805
Apr 28th, 2018 - 5 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 10000 others
0 customers following this
Items needed
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GetHuman637805 started working on this issue
Apr 28th, 2018 5:52pm

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