GetHuman-helenehe's Refund my order issue with Groupon from April 2018

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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-helenehe's own words
I PAID FOR A * FREE MONTH OF PANDORA USING GROUPON BUT NEVER RECEIVED THE SERVICE. I CONTACTED THEM MY EMAIL THEY DID NOT RESPOND*I HAVE A GROUPON CERTIFICATE GCPTDM***RGMY FOR * MONTHS PANDORA PREMIUM**WHAT ARE YOU OFFERING HERE? AM I CONNECTED TO THE PREMIUM PACKAGE OR NOT? I ALSO SENT A INVITATION AND IT DID NOT WORK THEY ARE STILL ON THE FREE STANDARD PANDORA PACKAGE.******************************************From: Pandora ******@***.com**Sent: Thursday, March **, **** **:** AM*To: *****@***.com*Subject: All your *** thumbs-up at your fingertips * * *ALL YOUR ****THUMBS AT*YOUR FINGERTIPS*You love *** songs on Pandora, and they’re waiting for you on your My Thumbs Up Playlist. This custom, on-demand playlist is ***% unique to you with ONLY your thumbed songs. Get it now on Pandora Premium.* *START **-DAY FREE TRIAL** ** *One playlist for all your thumbs-up.*Control your music world like never before. Listen to all your thumbed songs, replay and download your favorites, and edit your playlists.* *START **-DAY FREE TRIAL** ***Make sure you’re updated to the latest Pandora app version:* *Pandora Premium is subject to the Pandora Subscription Terms. Some features may be limited by certain licensing restrictions. See Pandora Terms of Use for details. Pandora Premium is currently only available in the United States.* * * * * ***You are currently subscribed to receive email updates from Pandora.*Unsubscribe * Help * Privacy Policy * View Online*** **** Pandora Media, Inc., All rights reserved.***** Webster St. Ste. ****, Oakland, CA ********I HAVE NEVER HEARD FROM THEM.*THEN I GOT AN EMAIL FROM GROUPON ADVISING ME THAT THE GROUPON COUPON WITH PANDORA IS GETTING READY TO EXPIRE**RATHER GETING A REFUND I WOULD LIKE THE * FREE MONTHS*PLEASE HELP
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Refund my order issue
Reported by GetHuman-helenehe
Apr 27th, 2018 - a yr ago
I have an issue with Groupon too
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GetHuman-helenehe started working on this issue
Apr 27th, 2018 2:19pm