I have sent * emails showing where groupon debited my account twice for one purchase...

GetHuman-alischmd's Overcharge issue with Groupon from April 2018

6 views
 | 
276222 similar
 | 
0 following
Help with my Groupon issue
GetHuman-alischmd's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-alischmd will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-alischmd can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
Groupon no longer offers support over the phone but you can use the option for Live Chat. Once logged in to the help section on Groupon.com, select the relevant order, click continue, select a trending topic, then hit continue. If you're in business hours you will see an option to live chat with Groupon
The issue in GetHuman-alischmd's own words
I have sent * emails showing where groupon debited my account twice for one purchase! My emails began on April **, **** after purchasing a coupon for Jiffy lube! No one is understanding. the problem. In those emails i have included my bank statement. At first i was told this was an extra "pending charge" for some reason or another....Then wehen the charges went through and i emailed support explaining the charges went through and sent my bank statement showing the double charge, groupon support sends me an email saying "im glad your issue was resolved!! **Please just contact me on the phone would be nice ...*** ***-**** so you can refund my account the additional **.** that was debited from my account ..I have been sa customer of groupon since the beginning!! i have always loved you and want to still use you to shop, but i am losing all confidence...... So sad....**Thank you*Allison Scvhmidt
GetHuman-alischmd did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-alischmd fixed the problem
We are waiting for GetHuman-alischmd to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-alischmd fixes it.
This email address isn't valid

Groupon

Overcharge issue
Reported by GetHuman-alischmd
Apr 26th, 2018 - a yr ago
I have an issue with Groupon too
Not resolved
Seen by 6 customers so far
Similar issue to 276222 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman-alischmd started working on this issue
Apr 26th, 2018 1:34am
GetHuman-alischmd indicated the issue is not fixed yet.
Apr 29th, 2018 10:45am