I have sent * emails showing where groupon debited my account twice for one purchase...
GetHuman-alischmd's Overcharge issue with Groupon from April 2018
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Help with my Groupon issue
GetHuman-alischmd's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-alischmd will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-alischmd can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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Top Tip from another customer
Groupon no longer offers support over the phone but you can use the option for Live Chat. Once logged in to the help section on Groupon.com, select the relevant order, click continue, select a trending topic, then hit continue. If you're in business hours you will see an option to live chat with Groupon
The issue in GetHuman-alischmd's own words
I have sent * emails showing where groupon debited my account twice for one purchase! My emails began on April **, **** after purchasing a coupon for Jiffy lube! No one is understanding. the problem. In those emails i have included my bank statement. At first i was told this was an extra "pending charge" for some reason or another....Then wehen the charges went through and i emailed support explaining the charges went through and sent my bank statement showing the double charge, groupon support sends me an email saying "im glad your issue was resolved!! **Please just contact me on the phone would be nice ...*** ***-**** so you can refund my account the additional **.** that was debited from my account ..I have been sa customer of groupon since the beginning!! i have always loved you and want to still use you to shop, but i am losing all confidence...... So sad....**Thank you*Allison Scvhmidt
GetHuman-alischmd did not yet indicate what Groupon should do to make this right.
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GetHuman-alischmd indicated the issue is not fixed yet.
Apr 29th, 2018 10:45am
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