Greyhound Customer FAQ

We apologize for the inconvenience that you experienced. In such cases, it is important to remember that as a passenger, you have certain rights. To request a refund, go to Greyhound's official website or get in touch with their customer support. Greyhound typically assesses these situations on a case-by-case basis and it will likely depend on the specific terms of your ticket purchase. Please be ready with all the necessary details about your journey and the incident that occurred.

We're sorry to hear about your experience. As a general policy, Greyhound does offer refunds or exchanges on tickets depending on the type of ticket you've purchased. For non-refundable tickets, you may be eligible for a one-time change before your original travel date, however, there could be potential fees. For refundable tickets, you can request a refund at the original place of purchase. If you believe there has been a mistake or issue, we recommend reaching out to Greyhound customer service directly to discuss your specific situation.

We're sorry for any inconvenience you've experienced. If you've purchased a refundable ticket from Greyhound, you may qualify for a refund following your cancellation. Keep in mind that cancellations must be made at least 24 hours prior to your scheduled departure time. Once you've cancelled your ticket, the refund processing time can take up to 7 to 14 days. Please be patient while Greyhound works to process your refund. If the expected time has passed and you still haven't received your refund, we recommend reaching out to Greyhound's Customer Service team for assistance.

Yes, Greyhound does offer service to Fort Lauderdale, Florida. However, they typically do not drop passengers directly at the airport. Greyhound buses usually stop at the nearest Greyhound station, which in Fort Lauderdale, is located at 515 NE 3rd Street. From there, passengers can take local transportation, such as a taxi or rideshare, to reach Fort Lauderdale Airport. Please check the Greyhound schedule for appropriate times and more detailed information.

Yes, Greyhound offers a senior discount for those who are 62 years old and above. This will allow you to enjoy a 5% discount off regular travel fares. However, it's worth noting that discounts may not be available on all routes and schedules, as well as during peak holiday travel times. Booking would need to be direct with Greyhound and not through a third party, and you must show a photo ID to prove your age when you buy your ticket and when you board the bus.