I am super annoyed with your customer service and the people over the phone to help. I...

GetHuman1185599's customer service issue with Greyhound from September 2018

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Before contacting them, items GetHuman1185599 may need:
Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
The issue in GetHuman1185599's own words
I am super annoyed with your customer service and the people over the phone to help. I was booking a ticket for nephew to so see his dying grandma and I hit the wrong Destiination when I called back ** minutes later to change it they tell me that they could not change the definition they could only change the date or the time I understand that you may not be able to change that part but there is a way to comp somebody the same price that it would cause them to leave from their hometown to where they originally wanted to go your people were not helpful at all and kept repeating themselves I don’t understand how customer service can even work this way what I am asking for it to be called back about price that it would’ve cost me a to leave from El Cajon to Phoenix on September ** at * am which would have been ** and instead of I paid ** more and had to travel ** more hours out of my way. I pray he makes it to see his grandma before she dies this is absolutely insane. You guys should always be able to make the customers feel comfortable and want to travel with you again. I am so beyond lost at words how you guys could not make this right.
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Greyhound

Customer service issue
Reported by GetHuman1185599
Sep 23rd, 2018 - 3 mons ago
I have an issue with Greyhound too
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Seen by 2 customers so far
Similar issue to 1787 others
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Timeline
GetHuman1185599 started working on this issue
Sep 23rd 12:14am