I rode on Greyhound July **st. My luggage was damaged and no longer usable. I called co...

GetHuman-shjanita's customer service issue with Greyhound from August 2018

19 views | 1511 similar | 0 following
Help with my Greyhound issue
Try having Greyhound call you again?
Always use the GetHuman Phone to call Greyhound. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-shjanita's own words
I rode on Greyhound July **st. My luggage was damaged and no longer usable. I called corporate, the explained what I needed to do as far as go back to the terminal, get paperwork,etc. I followed the instructions, though the terminal does not do pictures and waited the ** days for response.*I HAVE RECEIVED NOTHING TO DATE!*I have called numerous, including yesterday, and am now being told their is nothing you all can do, my info is not in the computer and today, been asked to fax over all of the paperwork I received which the person on the phone has already told me is not the correct one.*I did my part and it is now time for you all to do yours. My luggage was not free. It cost $***.**.*This incident happened in Columbus Ohio and I reside in Lexington Kentucky! I keep being told to go back to the terminal. Are you all paying for this trip and why should I when I followed your instructions when I was there and even did a follow up with the supervisor at the terminal before I left.

GetHuman-shjanita did not yet indicate what Greyhound should do to make this right.

How GetHuman-shjanita fixed the problem

We are waiting for GetHuman-shjanita to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Greyhound customer problems.
What Is the Baggage Allowance for Greyhound?What Do I Do If Greyhound Lost My Luggage?
Do you have a customer issue as well?
We can help you get Greyhound's attention and get better help faster. Tap below to get started.
Having Greyhound issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-shjanita fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-shjanita
Aug 28th, 2018 - 5 years ago
Seen by 19 customers so far
Similar issue to 1511 others
0 customers following this
Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Email address on booking
Billing address
Billing phone


GetHuman-shjanita started working on this issue
Aug 28th, 2018 3:59pm
GetHuman-shjanita indicated the issue is not fixed yet.
Aug 28th, 2018 5:11pm
GetHuman-shjanita indicated the issue is not fixed yet.
Aug 30th, 2018 12:17am
GetHuman-shjanita indicated the issue is not fixed yet.
Sep 1st, 2018 7:48pm