I have been calling greyhound for the last two weeks trying to get in contact with the...

GetHuman-giarie's customer service issue with Greyhound from August 2018

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The issue in GetHuman-giarie's own words
I have been calling greyhound for the last two weeks trying to get in contact with the bus company in Columbus Ohio to see if my boyfriend’s luggage was there because when he was on his way to Wheeling West Virginia he got off the bus at a start and when he tried to get back on his bus the security guard at the station he was at told him not to get on the bus because it wasn’t his bus so when he went to go sit back down the bus proceeded to leave so he went back outside to see if his bus was here yet and the guard said no this is not your bus so the bus left him and his stuff went with it and he was told that his stuff will be transferred from the regional bus coming from Columbia South Carolina to the bus that was going to leave Columbus Ohio his stuff never got transferred we put a tracer on his bags and no one knows where his stuff is and every time I try to call the office in Columbus there’s no answer I’ve called every day and I’ve tried to call all day and no one ever answers the phone and my boyfriend has went to college and he has no clothes or anything and he has no way to get back to the bus station in Wheeling so he can’t file a claim And I need some answers because his stuff may be just sitting at the office in Columbus Ohio but I have no way of knowing because every time I call I get transferred to the international services and then they just transfer me to the baggage claim and the baggage claim says there’s nothing they can do but put a tracer on it And apparently the tracer isn’t working because no one has gotten back to them so I need some answers now or I will be getting the law involved He had two checked bags under the bus and three carry-on bags I know the carry-on bags probably won’t be recovered but I just need the two checked bags under the bus and I would like for you guys to try to contact the bus station in Columbus Ohio and I would like his stuff to be sent to Bethany college in West Virginia His name is Mykal Mims. As the name it is on the bags so I’m really going to need for you guys to get on it because this is really a real inconvenience thank you and please get back to me
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Greyhound

Customer service issue
Reported by GetHuman-giarie
Aug 22nd, 2018 - a yr ago
I have an issue with Greyhound too
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Seen by 4 customers so far
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Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone
Timeline
GetHuman-giarie started working on this issue
Aug 22nd, 2018 11:45pm
GetHuman-giarie indicated the issue is not fixed yet.
Aug 23rd, 2018 1:37am
GetHuman-giarie indicated the issue is not fixed yet.
Aug 23rd, 2018 1:38am