Hi, the purpose I am writing today is about Greyhound bus service. I am currently trave...

GetHuman-bafaraz's customer service issue with Greyhound from July 2018

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The issue in GetHuman-bafaraz's own words
Hi, the purpose I am writing today is about Greyhound bus service. I am currently traveling from Newark,NJ to Norfolk,Va the bus I am sitting is not Greyhound labeled and the seating inside are terrible like dirty, lose seats noisy engine, audio speakers making noise when driver push the gas, the whole bus is vibrating like earthquake is going on. I am very uncomfortable and upset with your service. I heard good feedback about Greyhound but this my very bad experience today. I saw good buses at Newark but this white bus I am traveling is worse than our local NJ transit bus. I am very disappointed with Greyhound service and want my money back. It is about customer satisfaction and I will raise this to the authority and I am very awared of the process. So I hope I will get my refund asap. My confirmation number is ********.
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Greyhound

Customer service issue
Reported by GetHuman-bafaraz
Jul 30th, 2018 - a yr ago
I have an issue with Greyhound too
Fixed
Seen by 6 customers so far
Similar issue to 1087 others
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Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone
Timeline
GetHuman-bafaraz started working on this issue
Jul 30th, 2018 3:14am
GetHuman-bafaraz indicated the issue is not fixed yet.
Jul 31st, 2018 4:14pm
GetHuman-bafaraz indicated the issue is not fixed yet.
Aug 1st, 2018 4:18am