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I booked ticket confirmation number* ******** on phone with representative for Chicago...

GetHuman-queenlib's customer service issue with Greyhound from July 2018

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The issue in GetHuman-queenlib's own words

Book ride for Memphis Tennessee ... I booked ticket confirmation number* ******** on phone with representative for Chicago dan Ryan **th departure and agent made departure at Chicago Downtown Harrison instead! I want to leave as I specifically asked to depart at **th in the dan Ryan! Please change my ticket to as I requested! Not fair! My number is ***-***-**** Luella Phillips

They made departure at chgo Harrison st downtown. I told them **th in dan Ryan chgo

Change my ticket to departure at dan Ryan **th street I do not drive.

Because this is the only transportation I take.

I called the agent back after I saw my email where he put the wrong departure and he hung up in my face! Terrible customer service!!!! Don’t know if I’ll ever ride greyhound again after this!!!!!

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Greyhound

Customer service issue

Reported by GetHuman-queenlib

Jul 19th, 2018 - 5 years ago

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Seen by 9 customers so far

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Items needed

Name on ticket

Reservation number

Ticket number

Dates of Travel

Confirmation number

Destination

Email address on booking

Billing address

Billing phone