I 'm ready to pay for a trip but my reward of **% is not being applied. How does that work?

GetHuman-allmycat's customer service issue with Greyhound from June 2018

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Before contacting them, items GetHuman-allmycat may need:
Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
GetHuman-allmycat's next move: have a Greyhound rep call.
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The issue and preferred resolution, in GetHuman-allmycat's own words:
The problem I ran into: I 'm ready to pay for a trip but my reward of **% is not being applied. How does that work?
I trust that Greyhound will make this right and come up with a resolution that is fair.
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Greyhound

Customer service issue
Reported by GetHuman-allmycat
Jun 25th, 2018 - 2 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman-allmycat started working on this issue
Jun 25th 8:45pm