I 'm ready to pay for a trip but my reward of **% is not being applied. How does that work?

GetHuman-allmycat's customer service issue with Greyhound from June 2018

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The issue in GetHuman-allmycat's own words
The problem: I 'm ready to pay for a trip but my reward of **% is not being applied. How does that work?
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Greyhound

Customer service issue
Reported by GetHuman-allmycat
Jun 25th, 2018 - 4 mons ago
I have an issue with Greyhound too
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Seen by 2 customers so far
Similar issue to 784 others
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Timeline
GetHuman-allmycat started working on this issue
Jun 25th 8:45pm