Hello I have a WALMART MONEY CARD with green dot ...my issue is that my relief payment...

GetHuman5872333's customer service issue with Green Dot from March 2021

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The issue in GetHuman5872333's own words
Make them aware that the communication between the walmart money card holders and them ..(GREEN DOT BANK) becomes more direct with us....card holders.. ... Hello I have a WALMART MONEY CARD with green dot ...my issue is that my relief payment was scheduled to come to my old account that is closed....which I wrote about before, asking about a reactivation it stated it would do then said it rejected. This time I have a new account that I opened with the SAME!!! bank(GREEN DOT BANK) so I would be able to receive my direct deposits ,but now I don't know what is going on. I'm hoping the bank caught on to the irs sending me my stimulus deposit to a closed account and see that I have a active account with the and sends it to that one. It was scheduled for March **th to be deposited. I hope nothing goes wrong with my deposit or any future deposits as well. * --Thanks,* Jessica
ITS FRUSTRATING!! IT'S CONFUSING AS WELL...to not know what is going on with your money.
If they see deposits going to my old account to, know that I have an active account with them and send my deposits there. I wished they could they make it easier to get in contact with them even when you have a walmart money card that they issued.
I TRIED CALLING , BUT WHEN YOU HAVE A WALMART MONEY CARD ISSUED BY GREEN DOT BANK IT'S TO GET IN TOUCH WITH THEM DIRECTLY OR ANY WAY FOR THAT MATTER.
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Green Dot

Customer service issue
Reported by GetHuman5872333
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 38590 others
0 customers following this

Timeline

GetHuman5872333 started working on this issue
Mar 22nd 5:37am
GetHuman5872333 indicated the issue is not fixed yet.
Mar 22nd 5:37am
GetHuman5872333 indicated the issue is not fixed yet.
Mar 22nd 5:54am
GetHuman5872333 indicated the issue is not fixed yet.
Mar 22nd 5:56am
GetHuman5872333 indicated the issue is not fixed yet.
Mar 22nd 6:16am