Stimulus Payment issues GREENDOT

GetHuman5868432's customer service issue with Green Dot from March 2021

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Account holder name, Billing address, DOB, and Last 4 of SSN
The issue in GetHuman5868432's own words
Hi, Green dot contacted me by email last week and stated that, if received the first stimulus direct deposit last year **** then this time around i do not need to do anything and the payment will be sent to my account because they have my information already. None of my information has changed since the first payment.**Issue is that on the IRS website get my payment, it says my payment will be sent on March **th to an account that i do not have or recognize and none of my information has changed since the first payment.**How can they help me because i thought Green Dot had me taken care of? *I did not ask them to automatically put me on direct deposit and have my stimulus sent to Green Dot and i don't want someone receiving my payment. Thank You

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Green Dot

Customer service issue
Reported by GetHuman5868432
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 38529 others
0 customers following this

Timeline

GetHuman5868432 started working on this issue
Mar 20th 5:17pm

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