Green dot....*I had a dispute filed on November **th **** for a total of ****$...*The f...

GetHuman-theowls's customer service issue with Green Dot from December 2020

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The issue in GetHuman-theowls's own words
Green dot....*I had a dispute filed on November **th **** for a total of ****$...*The funds were removed by unknown parties...*Spoke with a person at Green dot on November **th...*Filed a dispute and was to receive provisional credit until the dispute was final...its ** days now...*Was on hold for over an hour and a half this morning....*To be told A DIFFERENT STORY...*no new card will be issued...*Never notified by email or phone...*To expect a LETTER IN THE MAIL...*I ASKED WHAT DID THE DISPUTE DEPARTMENT SAY...*SHE COULD NOT DISCLOSE that information..*I asked can I speak to a supervisor...?*Ohhhhh....ok...*Let me have your phone number...*I'll give it to a supervisor....*It will take awhile since we are very busy...*Its all twisted...*I have received emails stating I was receiving a new card ....???*I need to know what happened with the dispute and my new card...***

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Green Dot

Customer service issue
Reported by GetHuman-theowls
Dec 18th, 2020 - 6 months ago
Not resolved
Seen by 21 customers so far
Similar issue to 27220 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman-theowls started working on this issue
Dec 18th, 2020 5:29pm
GetHuman-theowls indicated the issue is not fixed yet.
Dec 19th, 2020 1:28pm