My Son, who died this past summer had an account with GreenDot. There was over $*,*** d...

GetHuman-okiercch's customer service issue with Green Dot from November 2020

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Account holder name, Billing address, DOB, and Last 4 of SSN
The issue in GetHuman-okiercch's own words
My Son, who died this past summer had an account with GreenDot. There was over $*,*** dollars in his account. I sent documentation with my request to close out his account and have the check mailed to me. Twice, now, someone at Green Dot has just "blown" this request off. And, now, after I input his SSN, and I try to input his birth date, it doesn't recognize it. I believe someone stole the money and closed out his account. I need to talk with someone about this before I take all my documentation to my lawyer. Please, have someone at least e-mail me a response. *My name is Rhonda Mann and my phone number is *** *** ****

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Green Dot

Customer service issue
Reported by GetHuman-okiercch
Nov 9th, 2020 - 9 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 28195 others
0 customers following this

Timeline

GetHuman-okiercch started working on this issue
Nov 9th, 2020 6:29pm

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