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My app for green Dot is under another email account and a old mobile phone number so I...

GetHuman-nikolemo's customer service issue with Green Dot from December 2019

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The issue in GetHuman-nikolemo's own words

My app for green Dot is under another email account and a old mobile phone number so I can't get a confirmation code sent. I cant get access to the other email account cause I don't know recovery info for the Gmail. I have another account that I use for Gmail and that is the one that I need to have code sent to. Or just to update my new mobile phone number. I cant get into the green Dot app to update the info untill verifying the code which I just gave my card info and social security number to get the code can't receive it for some reasonb unsure of the reason. Need help to change the number on the app and the email in the app.

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Green Dot

Customer service issue

Reported by GetHuman-nikolemo

Dec 25th, 2019 - 10 months ago

I have an issue with Green Dot too

Not resolved

Seen by 15 customers so far

Similar issue to 12952 others

0 customers following this

Timeline

GetHuman-nikolemo started working on this issue

Dec 25th, 2019 9:16pm

GetHuman-nikolemo confirmed the issue is fixed. Hooray!

Dec 26th, 2019 11:44pm