Everything that I'm saying is true and it is on recording because the business phone th...

GetHuman2881578's customer service issue with Green Dot from May 2019

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The issue in GetHuman2881578's own words
Everything that I'm saying is true and it is on recording because the business phone that I used is a recorded line. So I can prove all that I say! The*st direct deposit went through flawlessly the funds were able to be pulled out and everything went fine. The second direct deposit had a hold on it that said it would be removed as long as pay stubs and copies of the driver's license were sent in. The account is for direct deposit it's mobile detailing so everyone might not be working in the same area. Therefore direct deposit it was implemented have you written from the owner of the company with copies of his driver's license my driver's license and he told me there was no way he's going to give me a copy of his driver's license he acted like he thought I was trying to rob him how embarrassing that was. She just had a hard time believing that a credit card company would ask someone for their employers ID. Days to verify the paperwork after two days I called in they said the note wasn't good enough tell my employer had to go to the office and get pay stubs and bring them to me. Another * days verification I called back after * days and they said that they were not legible so then my boss sent his bookkeepers records. I've been found corporate phone number that was yesterday Carl spoke with me Carl said that he could see all of my paperwork in the system and my money should have already been released to me that he would try to expedite it. I called today and got the Philippines again and they told me now they need my bosses driver's license or I can't have my money and they won't send it back to where it came from. I started getting mad on the phone and she told me that I had better not yell at her anything if I couldn't provide my boss's driver's license then I could not have my money this has been ongoing since the beginning of April. I'm losing my place to live and my utilities are being cut off today. Do not use their card ever no matter what they have no desire to help you and they will not give you your money I'm getting an attorney and mediately because I have LifeLock and if you get to frauded then they give you an attorney everybody get LifeLock because I don't have to pay out-of-pocket for anything
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Green Dot

Customer service issue
Reported by GetHuman2881578
May 7th, 2019 - 2 mons ago
I have an issue with Green Dot too
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Seen by 3 customers so far
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GetHuman2881578 started working on this issue
May 7th 7:05pm
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May 7th 7:05pm
GetHuman2881578 indicated the issue is not fixed yet.
May 21st 1:03pm