I had my taxes sent to green dot card and the card was blocked for security. Green dot...

GetHuman-jldotso's customer service issue with Green Dot from May 2019

Help with my Green Dot issue
The issue in GetHuman-jldotso's own words
I had my taxes sent to green dot card and the card was blocked for security. Green dot reported the card was blocked due to large amount deposit. I have sent information from HR block in regards to the deposit, a copy of identification and other information on the **th. Was told ** hours that has passed and getting the round around. I have asked for a call from corporate and was told ** hours. That has passed and still being told that they will call. Need help
GetHuman-jldotso did not yet indicate what Green Dot should do to make this right.
I have an issue with Green Dot too
How GetHuman-jldotso fixed the problem
Call ***-***-**** Ext ****, which is the corporate office that speak English unlike the number on the back of the green dot card. Now it took ** days. Because at first they said I didn’t provide the correct information. So I had to email the information to the corporate office email with tracking number they provided. I was calling every day and kept name of everyone I talked to and some time got the same person. Try and give all information the first time because each time you provide new information the process starts over. The number on the back of the green dot card is horrible and the people there are no help. Try what I did it worked for me. Hopefully this help someone
Please help with my Green Dot issue
Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Green Dot

Customer service issue
Reported by GetHuman-jldotso
May 1st, 2019 - 6 mos ago
I have an issue with Green Dot too
Not resolved
GetHuman-jldotso shared how to fix
Seen by 19 customers so far
Similar issue to 63326 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-jldotso started working on this issue
May 1st 7:05am
GetHuman-jldotso indicated the issue is not fixed yet.
May 1st 12:14pm
GetHuman-jldotso indicated the issue is not fixed yet.
May 1st 12:15pm
GetHuman-jldotso indicated the issue is not fixed yet.
May 2nd 2:04am
GetHuman-jldotso confirmed the issue is fixed. Hooray!
May 4th 11:00am
GetHuman-jldotso confirmed the issue is fixed. Hooray!
May 5th 12:37am
GetHuman-jldotso indicated the issue is not fixed yet.
May 11th 11:43pm