My income taxes was deposited on Wednesday.*When I filed my taxes and put it on the car...

GetHuman2634407's customer service issue with Green Dot from March 2019

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The issue in GetHuman2634407's own words
My income taxes was deposited on Wednesday.*When I filed my taxes and put it on the card the card never said expired it stated I had a minus balance of **.**.*When I went to withdraw the money it was declined. When I called the rep said it was a temp card and I have to use the one that was activated on March ***Well the only card I have is the one without my name so they have put a block on the card and state that I have to send in my drivers license and utility bill with the address on file*I informed my ID does not have that address but I can provide a bill*The rep said they will not lift the block.*I asked if they could transfer it to the other card I have on file and he said no*I have been waiting for a supervisor since Wednesday to call me back *I never advised to put a block on the card because I was going home to see if I had that card.*I just need my money
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Green Dot

Customer service issue
Reported by GetHuman2634407
Mar 29th, 2019 - 6 mons ago
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GetHuman2634407 started working on this issue
Mar 29th 5:59pm