My grandmother got me a green dot card sometime in ****. The card number is...

GetHuman-emmavtho's customer service issue with Green Dot from February 2019

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The issue in GetHuman-emmavtho's own words
My grandmother got me a green dot card sometime in ****. The card number is ****************. I just tried to use it today and came to find out my balance is $**. She put $** on the card. I saw that it was a monthly maintenance fee that was being taken out of the $** each month. This card is a complete SCAM if this is the way your company operates and treats its customers. My grandmother essentially WASTED $** on your company. I tried calling customer service to get this figured out and every single number I could find sent me to a robot machine that was absolutely useless. I am disgusted with this company and swear to never use it again or buy these prepaid cards for any of my friends or family. I want my $**. This is the worst customer service and biggest hassle.
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Green Dot

Customer service issue
Reported by GetHuman-emmavtho
Feb 27th, 2019 - 3 mons ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-emmavtho started working on this issue
Feb 27th 9:17pm
GetHuman-emmavtho indicated the issue is not fixed yet.
Feb 27th 9:18pm