I used the mobile deposit with my payroll check yesterday morning. The check went throu...

GetHuman-smithgsx's customer service issue with Green Dot from December 2018

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The issue in GetHuman-smithgsx's own words
Deposit my payroll check ... I used the mobile deposit with my payroll check yesterday morning. The check went through and was ok, but now it's saying that the soonest my money will be available won't be until January *th! Even the app says that you may receive your money anywhere from * business day up to * business days....*When I had called earlier in the day the lady I spoke with said that they can go ahead n push my check on through, especially with it being a payroll check... How do I get my funds available faster?? My bills are on disconnect at the moment, and having my * month old baby girl in the home, is not going to be good at all with no electricity or heat!
Even though their app even says that it would only take a few days so the most for funds to be available, they're telling me it's going to be well over a week!!
I need them to go ahead and push my check through and clear it ASAP, so that I'm able to use my money immediately!
I've been a customer for at least * or * years
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Green Dot

Green dot mobile deposit
Customer service issue
Reported by GetHuman-smithgsx
Dec 29th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 33402 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman-smithgsx started working on this issue
Dec 29th, 2018 11:50am