I have tried and tried to activate my card to no avail. They keep telling me my birthda...

GetHuman-rose_sim's customer service issue with Green Dot from November 2018

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Your social security number is required to activate your Green Dot credit card. If you never used a social security number then call 1-866-795-7605 to activate your Card. In the prompt you will hear what number to click to activate your new card. You will need to use the 3 digit code on the card to activate it.
The issue in GetHuman-rose_sim's own words
I have tried and tried to activate my card to no avail. They keep telling me my birthday is wrong. I've been with you for years and I'm ** my birthday has not changed my they will not activate because of that. Someone there has made a typing error and I'm paying the cost.my disability check is directly deposited and I had to trash everything when I moved from Georgia to Live oak FL. I have been trying I for weeks and even though the date on my licence shows May ** ,**** they on customer service line says that don't matter it doesn't match my information. My name is Rose Simmons my card number is **** **** **** **** last * dishes of my social security is **** I have sent copies of my licence and they will not accept because of the birthday PLEASE PLEASE HELP Me I need my money. This all started because there were unauthorized charges on my old card * **** **** **** ****. I have been with you for years but if this doesn't get resolved by tomorrow I will have to change company,s. I need food and rent my phone is ***-***-**** PLEASE let me hear from you by tomorrow
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Green Dot

Customer service issue
Reported by GetHuman-rose_sim
Nov 29th, 2018 - 6 mons ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-rose_sim started working on this issue
Nov 29th, 2018 8:41pm
GetHuman-rose_sim indicated the issue is not fixed yet.
Nov 29th, 2018 8:41pm