I purchased a green dot prepaid debit card and loaded $** or $** on it and when I tried...

GetHuman1648495's customer service issue with Green Dot from November 2018

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The issue in GetHuman1648495's own words
I purchased a green dot prepaid debit card and loaded $** or $** on it and when I tried to activate it they said the last four numbers on the card was invalid. The automated phone line would not accept any of my info. I tried this several times with no luck. Then I tried to register the card and they said the card was registered already. When I tried to activate it again I got invalid entry on all attempts. Then I tried calling the care center and they said I would have to mail them my receipt which I no longer have since it bas been almost a year. I tried again this month and got all the same results. They are saying my address doesn't match. This is my money that I loaded on this card. I gave them the amount that was loaded and I have this card in my possession. So why can't I usr my card and spend my money? * I expect this incident to be investigated immediately because I put $** dollars on this card and after a year I still can't get my money. As far as I know the card has not been activated but the car is saying now it has a negative balance. Please address this issue immediately. My house just burned down and I need my money now.
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Green Dot

Customer service issue
Reported by GetHuman1648495
Nov 28th, 2018 - 9 mons ago
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GetHuman1648495 started working on this issue
Nov 28th, 2018 9:08pm