I cannot get my card activated after going online to activate it and it taking out an a...

GetHuman1536295's customer service issue with Green Dot from November 2018

Help with my Green Dot issue
Top Tip from another customer
Your social security number is required to activate your Green Dot credit card. If you never used a social security number then call 1-866-795-7605 to activate your Card. In the prompt you will hear what number to click to activate your new card. You will need to use the 3 digit code on the card to activate it.
The issue in GetHuman1536295's own words
I cannot get my card activated after going online to activate it and it taking out an activation fee. I cannot use it! It now states that I have to download a drivers license and I went to Fed ex to scan it to download and it wouldn't accept it. I am at wits end this was for a bill that will now be overdue. I CANNOT get through to greendot to a live person to even get a fax*. I am so sorry I purchased this card. I 've tried putting * in after calling the * on your website and greendot's card. Entering * at any stage of the message DOES NOT WORK and just says that is not a valid entry and goes back to the recording. Does anyone know how to get through to this company. They are holding my money hostage which was not indicated on the package when I bought it. Thank you

GetHuman1536295 did not yet indicate what Green Dot should do to make this right.

How GetHuman1536295 fixed the problem
I tried several numbers and looked at what other users did. After * trys I finally got a live rep who could not help me until I figured out how to upload my license with a camara. This was misleading advertising on the package of how quick and easy it would be without a credit check. $** bucks (spent at FedEx) and a week later I finally figured it out. After all of my purchases I have since closed this card NEVER to patronize this business again!!!
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Green Dot

Customer service issue
Reported by GetHuman1536295
Nov 10th, 2018 - 3 years ago
Fixed
GetHuman1536295 shared how to fix
Seen by 10 customers so far
Similar issue to 24710 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman1536295 started working on this issue
Nov 10th, 2018 5:12pm
GetHuman1536295 confirmed the issue is fixed. Hooray!
Nov 15th, 2018 5:25pm

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