i went into a local walmart here in snellville, ga on ********. I purchased a walmart m...

GetHuman-oluifeks's customer service issue with Green Dot from November 2018

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The issue in GetHuman-oluifeks's own words
i went into a local walmart here in snellville, ga on ********. I purchased a walmart money card and loaded it with $** at the register. when i tried to register the card online at(walmartmoneycard.com) i was told the card is invalid. i put in the ** digit card number, expiration date as well as the * digit code on the back of the card. *** digit card* - *****************expiration date - ******* digit code - ***.*I went back to the same walmart to see how i could retrieve my money but was told to contact the *** number at the back of the card. I tried contacting the number but i was asked for the card information. after putting in the information again i was told the card is invalid and i was unable to be transferred to a customer service representative. I went back again to Walmart and was told to contact Green Dot directly, that it could be due to a glitch in the system. Again i tried calling your customer service number but was told the same thing. I was told to put in the card information and again the card comes up invalid. and once again i'm unable to speak to a live customer service representative for help. I still have my receipt from walmart to verify my purchase. I paid $** and feel it is unfair for me to loose my money over an issue that has nothing to do with me. Please if I could just get someone to help me and to help refund my money i would greatly appreciate it. I've been using green dot cards for a while now and this is the first time i'm having an issue with a card. Please help resolve this issue. Below is the address of the walmart i purchased the card. ****** Scenic Hwy N, Snellville, GA ******(***) ***-******Thank you!

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Green Dot

Customer service issue
Reported by GetHuman-oluifeks
Nov 4th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 23724 others
0 customers following this

Timeline

GetHuman-oluifeks started working on this issue
Nov 4th, 2018 8:55pm

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