I purchased GreenDot card for online purchases, but temporary card being declined due t...

GetHuman1319448's customer service issue with Green Dot from October 2018

Help with my Green Dot issue
The issue in GetHuman1319448's own words
I purchased GreenDot card for online purchases, but temporary card being declined due to the payment being considered an international purchase. On the back of the box it says can be used for international purchases at *% cost of transaction amount. However the temporary card won’t allow international purchases. The terms and conditions state “Following additional identity verification, we may, in our sole discretion, allow you to use your Temporary Card with some or all features of a Personalized Card.” I called customer service and was told they have no way to do it. I couldn’t understand half of what the representative was saying. It is important to get this transaction processed! Thank you for any help you can give.
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Green Dot

Customer service issue
Reported by GetHuman1319448
Oct 11th, 2018 - a mon ago
I have an issue with Green Dot too
Fixed
Seen by 3 customers so far
Similar issue to 19768 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman1319448 started working on this issue
Oct 11th 3:51pm
GetHuman1319448 indicated the issue is not fixed yet.
Oct 11th 3:51pm