I used the bill pay option on the mobile app.. I attempted to cancel it twice before my...

GetHuman-cculotta's customer service issue with Green Dot from September 2018

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The issue in GetHuman-cculotta's own words
I used the bill pay option on the mobile app.. I attempted to cancel it twice before my direct deposit posted but it never went through. I work two jobs so I never had the time to call. My direct deposit posted today and the $***.** was taken out of my account at * AM. Not long after my direct deposit posted. I attempted to call Green Dot and they said there is nothing they could do for me due to the transaction posting already. However, when I called it was still pending.. They told me to contact the merchant, I did and they said they could not do anything until the transaction posted on their end. So here I am about to be without power because nobody wants to help me. I have an electric bill due and seriously need the money. I already have a cut off notice for the bill. Someone please help me.
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Green Dot

Customer service issue
Reported by GetHuman-cculotta
Sep 28th, 2018 - 2 mons ago
I have an issue with Green Dot too
Seen by 2 customers so far
Similar issue to 17908 others
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Items needed
Account holder name
Billing address
Last 4 of SSN
GetHuman-cculotta started working on this issue
Sep 28th 10:52am
GetHuman-cculotta indicated the issue is not fixed yet.
Sep 28th 10:52am