I purchased a wal-mart visa prepaid debit card and put money on it. Everytime I want to...

GetHuman1189211's customer service issue with Green Dot from September 2018

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The issue in GetHuman1189211's own words
use my own money that i put on the card. ... I purchased a wal-mart visa prepaid debit card and put money on it. Everytime I want to use my money, it says my information needs further review. I would like to know how to resolve this issue so I can use my card and my money.I never can speak to an actual person to resolve this, no matter what number i call. To resolve this issue, I would like you to call me or issue me a new card that does work and transfer my money to the new card.
I need to have access to my money.
either giving me access to my money or transfering my money to a new card
I am a new customer and have friends that use this card who have never had an issue. They are not understanding this situation either.
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Green Dot

Prepaid wal-mart visa card.
Customer service issue
Reported by GetHuman1189211
Sep 28th, 2018 - 3 mons ago
I have an issue with Green Dot too
Not resolved
Seen by 11 customers so far
Similar issue to 17894 others
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Timeline
GetHuman1189211 started working on this issue
Sep 28th 3:37am
GetHuman1189211 shared this issue with friends on Facebook
Sep 28th 3:37am
GetHuman1189211 shared this issue with friends on Facebook
Sep 28th 6:27pm