Hi, I recently bought a green dot prepaid visa card mistaking it for a vanilla visa pre...

GetHuman-rubytbar's customer service issue with Green Dot from September 2018

Help with my Green Dot issue
Tip from another customer
Your social security number is required to activate your Green Dot credit card. If you never used a social security number then call 1-866-795-7605 to activate your Card. In the prompt you will hear what number to click to activate your new card. You will need to use the 3 digit code on the card to activate it.
The issue in GetHuman-rubytbar's own words
Hi, I recently bought a green dot prepaid visa card mistaking it for a vanilla visa prepaid gift card. I bought it because i’m ** and couldn’t get an actual debit card and wanted to buy things online. I registered the card, and put in my SSN when it asked and it said it couldn’t verify my identity which I understand because i’m only **, but it wouldn’t let me leave the space empty so i had to. I didn’t want to waste $***. It says I can only use the card in-store, but that’s a problem for me because I bought it specifically to use online. I talked to my mom and she said she could put her information on the card so I could use it online, but there’s no option to change the info on the card. I just want to know if there’s anyway i’ll be able to use the card online.
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Green Dot

Customer service issue
Reported by GetHuman-rubytbar
Sep 22nd, 2018 - 2 mons ago
I have an issue with Green Dot too
Fixed
Seen by 2 customers so far
Similar issue to 17303 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-rubytbar started working on this issue
Sep 22nd 8:53pm
GetHuman-rubytbar indicated the issue is not fixed yet.
Sep 22nd 9:00pm
GetHuman-rubytbar indicated the issue is not fixed yet.
Sep 23rd 9:06pm