I purchased a Green Dot card on Monday, *-*-** (* weeks ago) and scratched the strip on...

GetHuman1018818's customer service issue with Green Dot from August 2018

30 views | 13520 similar | 0 following
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The issue in GetHuman1018818's own words
I purchased a Green Dot card on Monday, *-*-** (* weeks ago) and scratched the strip on the back too hard and can't read some of the numbers. As a result, I can't load the cash to another card for my use. I've sent all the documentation to Green Dot and can't get anything out of them. I'm also unable to access their phone system because I do not have a ** digit acct * and they do not recognize my SS*. It strikes me they do not want to talk to anyone if they can help it. I know the loss of numbers on the back of the card can't be an isolated issue and since I have all the documentation I do not understand why they can't provide any assistance. Plain & simple, I want to get access to my funds which are hanging somewhere in the Green Dot banks accounts.**Jim Murphy

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Green Dot

Customer service issue
Reported by GetHuman1018818
Aug 21st, 2018 - 3 years ago
Fixed
Seen by 30 customers so far
Similar issue to 13520 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman1018818 started working on this issue
Aug 21st, 2018 2:54pm
GetHuman1018818 indicated the issue is not fixed yet.
Aug 27th, 2018 2:06pm
GetHuman1018818 indicated the issue is not fixed yet.
Aug 27th, 2018 2:07pm
GetHuman1018818 indicated the issue is not fixed yet.
Aug 27th, 2018 2:21pm

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