Purchased a prepaid Visa gift card in June for $***.**. Never worked, went back to Walm...

GetHuman-rthpatte's customer service issue with Green Dot from August 2018

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The issue in GetHuman-rthpatte's own words
Purchased a prepaid Visa gift card in June for $***.**. Never worked, went back to Walmart in Council Bluffs, IA where it was purchased and they claim couldn't help me because need the original cardboard holder it was in. WHO keeps that! You open it remove the card & throw that away.*I have called numerous times and they have investigated * times and get back to need original PKG and receipt. Ugggg. Not possible! *They claim no record of the sale in one breath and turn around and tell me the date it was purchased in the very next breath. *I am a disabled older lady and have purchased visa* MasterCard prepay cards for more years than I can remember. Never a problem til I purchased your card @ Walmart. Needless to say never will again!*I'm sticking to Baker's, HyVee, Kmart, Target, **** even gas stations as I have purchased many other prepay cards from these places with no problem.*I'm getting nowhere with Walmart so I'm reaching out to you before I go to the better business bureau and local news for help.*My name is Ruth Patterson and my phone * ***-***-*****My email *****@***.com*I'm busy & away from my phone alot during the day.
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Green Dot

Customer service issue
Reported by GetHuman-rthpatte
Aug 8th, 2018 - 8 mons ago
I have an issue with Green Dot too
Fixed
Seen by 5 customers so far
Similar issue to 12174 others
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Last 4 of SSN
Timeline
GetHuman-rthpatte started working on this issue
Aug 8th, 2018 9:07pm
GetHuman-rthpatte indicated the issue is not fixed yet.
Aug 10th, 2018 12:15am
GetHuman-rthpatte indicated the issue is not fixed yet.
Aug 10th, 2018 12:16am
GetHuman-rthpatte indicated the issue is not fixed yet.
Aug 10th, 2018 12:17am