Hello my name is Monique Richardson I have a Wal-Mart money card through green dot bank...

GetHuman835669's customer service issue with Green Dot from June 2018

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The issue in GetHuman835669's own words
Hello my name is Monique Richardson I have a Wal-Mart money card through green dot bank. I called to cancel my card and get another due to some charges I needed to dispute. Well I received a email stating that I needed to upload a copy of an I.D or driver license online to confirm my identity. I have tried several times but the site does not recognize my ** digit card number. So I call the customer service line and they have an automated message that says my card has a freeze on it upload my i.d. And customer service has no further information. Then gives me the option to hang up or hear the message again.... I have no way of speaking with a live representative and I have over ***.** on my card I need help A.s.a.p
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Green Dot

Customer service issue
Reported by GetHuman835669
Jun 30th, 2018 - a yr ago
I have an issue with Green Dot too
Fixed
Seen by 18 customers so far
Similar issue to 7553 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman835669 started working on this issue
Jun 30th, 2018 2:25am
GetHuman835669 indicated the issue is not fixed yet.
Jun 30th, 2018 3:26am
GetHuman835669 indicated the issue is not fixed yet.
Jun 30th, 2018 3:26am
GetHuman835669 indicated the issue is not fixed yet.
Jun 30th, 2018 3:27am