If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue and preferred resolution, in GetHuman-tcherry's own words:
I purchased a Green dot prepaid visa card but it's the wrong card and I want to get a refund. It hasn't been opened. Syill in the package and I have the receipt.
I trust that Green Dot will make this right and come up with a resolution that is fair.
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