I purchased a Money Pak card yesterday (June **, ****) to $** to my AccountNow prepaid...

GetHuman-ceoxkid's customer service issue with Green Dot from June 2018

Help with my Green Dot issue
The issue in GetHuman-ceoxkid's own words
I purchased a Money Pak card yesterday (June **, ****) to $** to my AccountNow prepaid Visa card. I attempted to add money online. It took me to Money Pak secure log in. I put in my log ing info and it said it wasnt correct. I clicked to reset my password, it accepted info, tried to log in again and it still says it was wrong log in info. I repeated password reset a few times and kept getting same message that my log in info is not correct. Now its not allowing me to reset password at all. I dont have a Green Dot card so I cant get any customer service because it keeps asking for card info I dont have!! I have an AccountNOW card. I need to have this $** on my card by *am today!!! I attached my receipt and also the confirmation email that is false. Please fix this before I am late on my bill!!!***Thyrone Madison*****-***-****
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Green Dot

Customer service issue
Reported by GetHuman-ceoxkid
Jun 13th, 2018 - 9 mons ago
I have an issue with Green Dot too
Fixed
Seen by 4 customers so far
Similar issue to 5389 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-ceoxkid started working on this issue
Jun 13th, 2018 12:27pm
GetHuman-ceoxkid indicated the issue is not fixed yet.
Jun 13th, 2018 1:39pm