So first of all i called in to get a new card. I was asked for the last * of my social...

GetHuman757747's customer service issue with Green Dot from June 2018

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The issue in GetHuman757747's own words
So first of all i called in to get a new card. I was asked for the last * of my social and full name and birthday as verification of my ID every time i called which was twice total. Then i get an email saying my account has been blocked because of suspicious behavior. Whats the point of asking for my verification information if it ended up getting blocked anyway?*Second, I am trying to send in a picture of my passport but the secure link sent to me only gives me two options either Drivers license or ID card. No passport option. I have tried to call customer service but once i put my information in it basically says i have to verify my account and a specialist cant help me then hangs up.*Lastly i need access to my card and need to send a picture of my passport but theres no option to. Please contact me immediately
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Green Dot

Customer service issue
Reported by GetHuman757747
Jun 6th, 2018 - a yr ago
I have an issue with Green Dot too
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman757747 started working on this issue
Jun 6th, 2018 9:23pm
GetHuman757747 indicated the issue is not fixed yet.
Jun 7th, 2018 12:25am
GetHuman757747 indicated the issue is not fixed yet.
Jun 7th, 2018 9:34pm