GoBank Card: I lost my debit card and reported it. Because I was not able to access my...

GetHuman-jamaisb's customer service issue with Green Dot from June 2018

2 views | 54 similar | 0 following
Help with my Green Dot issue
First: share to improve GetHuman-jamaisb's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jamaisb's next move: call Green Dot.
The best way to get your problem resolved is to tap the button below to start calling Green Dot. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-jamaisb's own words
GoBank Card: I lost my debit card and reported it. Because I was not able to access my funds I transferred money to my significant other on ********. He received a notification from GoBank saying I sent the money. He never received the funds and Gobank insist the transfer was complete but they cannot offer a transaction number so paypal can trace it. I filed a dispute on ********. I call today (********) and they tell me the dispute was denied because they confirmed the money was received. When I informed them I have the transaction history from paypal and there is no way they could have confirmed that they tell me I have to file another dispute which takes an additional ** business days. So we are talking about a MONTH for my funds to be located, and that's if the dispute goes in my favor. FURTHERMORE, they sent me some email full of **** about suspicious activity and I needed to verify my account, catch is you need your debit card which I didn't have and had to wait * business days for. I've already canceled my direct deposit with them but I want my $*** so I can close this account. I've already filed a complaint with BBB and will be filing with FDIC. The icing on the cake is when I asked to speak to corporate they tell me they don't have a number but can transfer me, okay fine. Lady then comes back to the phone and says they have higher than usual call volume and she signed me up for a call back -*

GetHuman-jamaisb did not yet indicate what Green Dot should do to make this right.

How GetHuman-jamaisb fixed the problem

We are waiting for GetHuman-jamaisb to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jamaisb fixes it.
This email address isn't valid

Green Dot

Customer service issue
Reported by GetHuman-jamaisb
Jun 4th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 54 others
0 customers following this
Items needed
Account holder name
Billing address
Last 4 of SSN


GetHuman-jamaisb started working on this issue
Jun 4th, 2018 7:17pm