GoBank Card: I lost my debit card and reported it. Because I was not able to access my...

GetHuman-jamaisb's customer service issue with Green Dot from June 2018

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The issue in GetHuman-jamaisb's own words
GoBank Card: I lost my debit card and reported it. Because I was not able to access my funds I transferred money to my significant other on ********. He received a notification from GoBank saying I sent the money. He never received the funds and Gobank insist the transfer was complete but they cannot offer a transaction number so paypal can trace it. I filed a dispute on ********. I call today (********) and they tell me the dispute was denied because they confirmed the money was received. When I informed them I have the transaction history from paypal and there is no way they could have confirmed that they tell me I have to file another dispute which takes an additional ** business days. So we are talking about a MONTH for my funds to be located, and that's if the dispute goes in my favor. FURTHERMORE, they sent me some email full of **** about suspicious activity and I needed to verify my account, catch is you need your debit card which I didn't have and had to wait * business days for. I've already canceled my direct deposit with them but I want my $*** so I can close this account. I've already filed a complaint with BBB and will be filing with FDIC. The icing on the cake is when I asked to speak to corporate they tell me they don't have a number but can transfer me, okay fine. Lady then comes back to the phone and says they have higher than usual call volume and she signed me up for a call back -*
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Green Dot

Customer service issue
Reported by GetHuman-jamaisb
Jun 4th, 2018 - a yr ago
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Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-jamaisb started working on this issue
Jun 4th, 2018 7:17pm