I order a green dot cash back debit card(visa) back in January **** so when I got ready...

GetHuman749013's customer service issue with Green Dot from June 2018

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I order a green dot cash back debit card(visa) back in January **** so when I got ready to do my taxes in February i would have a routing number and account number for my taxes to be direct deposited and the card would be on its way.* It didnt come and didnt come so green dot order me a new personalized card. It didnt come and didnt come. My state taxes were deposited and I still didnt have a card. My sons **th birthday came and went (*-**) and I couldnt get him a thing because my money was on the card I hadnt received yet ! * March **rd i got the card and we spent the money. Now waiting on federal taxes. Had to go to irs and verify my identity. Did that. Now its May. My son and I have been living in dumpy motels waiting for my taxes so we could have money to get a place to call home! Finally may **rd my taxes get deposited ! Yeah!!! No,green dot blocks my card,and want me to verify my identity,ok no problem...so I do as they ask and upload a pic (both sides) of my government issued Arizona drivers license(same one i took to irs) green dot excepted said it would take two working days for it to be verified. So morning of the **th go to my mobile app.to receive a message saying "Green Dot has know closed my account". Try calling nevering being able to talk to a real person.the automated service telling me they are sending my taxes back to the irs!!! Well do that already. Send them back so I can use them to get my son out of these dumps and into our own place! Its been more then a week ago and i have had to borrow a $****.** in hopes of them getting to me soon and before they are gone before we get them, PLEASE SEND THEM BACK!!! PLEASE...
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Green Dot

Customer service issue
Reported by GetHuman749013
Jun 4th, 2018 - 4 mons ago
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Last 4 of SSN
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GetHuman749013 started working on this issue
Jun 4th 6:15pm