Attn: Green Dot Support Staff***I have been a cardholder with your organization for qui...

GetHuman-julesp's customer service issue with Green Dot from May 2018

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The issue in GetHuman-julesp's own words
Attn: Green Dot Support Staff***I have been a cardholder with your organization for quite some time & currently have a visa account with you.* As an active card member, I also have an online account. This account incorporates all of my private identification details. Details such as my date of birth & social security*.* Both of which were validated by your organization, as is the procedure in order to utilize these type of cards for online transactions & such.* I entrusted this information to your organization with the belief in your assuredey & stability.* I have been a constant customer with a good standing account.* This experience prompted me to purchase your MasterCard.* I did this with the knowledge that I was already an on-going customer & you were already in possession of my identity credentials, verified & approved by you.* I also purchased your MasterCard product as it clearly states the card is accepted worldwide for Online & ATM Transactions.* I added my money to your pre-paid MasterCard account ending... ****, that I purchased explicitly for the * transactions: Online & ATM. I AM NOW out of state & in a totally vulnerable position and cannot use my card for ethier. I was read a pre-recorded statement stating my identity cld not be verified?? This absolutely does not apply in this case, as I have fully explained. So please, in light of all the correct & pertinent information in my case, correct my account status for this card.* I will be in a dire position if this is not rectified right away & I cannot use my card & funds for the purpose I bought it for.***Trusting Customer***Julie Painter***And tonite I chk my bal to discover a *.** maintenance fee was charged to it. Decreasing my bel whn I have not even used it??****Sent from my MetroPCS *G LTE Android Device
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Green Dot

Customer service issue
Reported by GetHuman-julesp
May 27th, 2018 - 6 mons ago
I have an issue with Green Dot too
Fixed
Seen by 7 customers so far
Similar issue to 47 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-julesp started working on this issue
May 27th 7:33am
GetHuman-julesp indicated the issue is not fixed yet.
May 28th 8:51am