Green Dot Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Green Dot customer service, archive #1. It includes a selection of 20 issue(s) reported December 17, 2015 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
On November 30, [redacted], I made a $[redacted] deposit transaction at Walmart in Copperas Cove, Texas. Unfortunately, the money was not credited to my account. Despite multiple calls to Rich Card Live, speaking with various supervisors, and being assured of an investigation with a callback in two hours, it has been two and a half weeks without any resolution. This money was intended for my daughter's Christmas and birthday, and I am unsure of what steps to take next.
Reported by GetHuman-magicbe on الخميس ١٧ ديسمبر ٢٠١٥ ٠٣:٥٣
I recently discovered fraudulent charges on my account and contacted Greendot for help. They promptly blocked my card and issued a new one, although I am still awaiting its arrival in the mail. During this time, my insurance agent processed a refund of $85 for an unwanted insurance supplement. Unfortunately, the refund was sent to the card that Greendot had just blocked, causing uncertainty about the funds reaching my account. As a result, I am unable to check my current balance or confirm the refund status. Catherine H.
Reported by GetHuman-cthdrey on الأربعاء ١٣ يناير ٢٠١٦ ٠٤:٢٤
I have been attempting to reset my PIN by phone, and now I received a message saying my card is blocked and I must email documents to have the block lifted. I was not informed of being blocked or what documents to provide as I only interacted with a live agent once. She directed me to the automated service to change my PIN. I now find myself in this situation with my card blocked, even though I only followed the instructions given to me by the agent. I would appreciate any assistance in resolving this matter. Thank you.
Reported by GetHuman2368 on الأربعاء ١٠ فبراير ٢٠١٦ ٢١:١٥
I am extremely frustrated! I recently had a deposit made to my Green Dot card and used the first $[redacted]. However, when I tried to use it at a restaurant last night, my card was blocked, leaving me unable to pay. They are asking for a copy of my driver's license (front/back) and mentioned it would take up to two business days to unblock the card. My daughter's birthday is coming up on Saturday, and I urgently need access to these funds. What baffles me is why they didn't request this information during signup or notify me about the $[redacted] spending cap. According to the fees and limits table in their terms and conditions, the daily spending limit is $2,[redacted] and $[redacted] for ATMs, which I didn't exceed. I can only communicate via chat with no chance to speak to a real person, and they keep apologizing for the inconvenience while stating it will take 2 days to unlock. It feels like they are indifferent to the difficulties this situation imposes on customers. I suspect most of their clients have poor banking histories or credit issues (as they don't perform credit checks) and are typically financially disadvantaged. Immediate access to their funds would be more crucial than stringent security measures. This whole ordeal is unbelievable and could have been entirely preventable! Once my card is unlocked, I plan to transfer my funds to another account. I only chose them initially to have my tax refund deposited there due to losing my bank card and the lengthy replacement process. While the online setup offers quick account access and provides card details instantly, followed by a physical card in the mail, I'm dismayed by this unmentioned $[redacted] limit in their terms of service.
Reported by GetHuman-briolilu on الجمعة ١٩ فبراير ٢٠١٦ ١٥:٠٨
I bought a Green Dot Prepaid Visa card a few months ago. Recently, I used it to deposit my IRS refund check on Feb. 10. However, a security block was placed on my account that same day. I've sent my driver's license multiple times as requested, and after acknowledging receipt, they informed me it would take two days to review. Every time I call, they repeat the same information before transferring me to the automated system. I urgently need the block lifted to access my funds. It's been two weeks now, and the situation is unacceptable. - Rhonda
Reported by GetHuman3557 on الخميس ٢٥ فبراير ٢٠١٦ ٠٠:٢٠
I received my tax refund via direct deposit into my Green Dot prepaid Visa card, which I've used successfully in the past. Recently, the IRS deposited funds into my account, but Green Dot placed a security block on it. Despite providing the necessary identification multiple times, the block remains in place. I have been told several times that it would be resolved in two days, but it has now been two weeks. I came across a news article about a similar issue resolved after media intervention. I need urgent assistance with this matter. Thank you, Rhonda.
Reported by GetHuman3557 on الخميس ٢٥ فبراير ٢٠١٦ ١٨:٥١
I recently registered a card purchased at a store. However, whenever I attempt to use the card or access my account, it states that I am entering the last four digits of my Social Security number incorrectly, preventing me from reaching customer service. Although I may have mistakenly input the wrong digits before, I am sure that I am providing the correct number when speaking to them on the phone. I am frustrated by this issue, as it is my first time using this card, and I am unable to resolve this obstacle. There is $[redacted].00 on this card that I am currently unable to utilize.
Reported by GetHuman-shellyla on السبت ٢٧ فبراير ٢٠١٦ ١٤:١٢
I am experiencing challenges accessing my account and funds on my new Green Dot card. The system indicates that I am entering the wrong Social Security number, possibly due to an unintentional mistake. I have been unable to reach customer service since the system rejects my Social Security number. It is frustrating that there are no alternative methods for verifying my identity, such as the security questions, address, birthdate, or even providing my driver's license number if necessary. The current situation leaves me unable to connect with customer service for assistance.
Reported by GetHuman-shellyla on السبت ٢٧ فبراير ٢٠١٦ ١٦:٢٥
Last night, when I attempted to use my card, I encountered a message indicating it was closed despite having funds available. After speaking with a representative, I submitted my ID for verification. Approximately an hour later, the automated service stated my card was unblocked. However, when I tried to make a purchase this morning on my way to work, it was declined. Following another call to customer service, my card was said to be unblocked again. Yet, upon checking the transaction history, I discovered the morning transactions were declined due to a security block. This situation has resulted in my power being disconnected as I could not make a payment. Can you please advise me on how to resolve this issue promptly?
Reported by GetHuman-sbankhe on الخميس ٣ مارس ٢٠١٦ ١٥:٣٧
I have not yet received my permanent card and have been using a temporary number. Each time I try to load money onto the card, it says the account is invalid. I have set up a bill payment using my credit card, but due to this issue, the money has not been transferred. When contacting Green Dot, I am informed of 2 accounts/cards that I was not aware of. I need access to the number on the permanent card to resolve this situation. Despite providing all my information each time I speak with a representative, the issue remains unresolved.
Reported by GetHuman-rayswyfe on الجمعة ٤ مارس ٢٠١٦ ٢٠:٠٣
I have used my Green Dot card many times without any issue. However, today when I loaded $[redacted] at my local Cumberland Farms and then tried to pay a bill over the phone, my card was declined. When I checked my card balance, it was still at $2.38, the same as before loading the money. Cumberland Farms confirmed the transaction on their end, so I am confused about why the money is not on my card.
Reported by GetHuman-leaang on الجمعة ٨ أبريل ٢٠١٦ ١٩:٥٣
Over three hours ago, I started the process of loading my Rushcard Visa using a MoneyPak issued by Green Dot. I completed the Secure Login and uploaded my identification, both front and back. After receiving the confirmation message, I expected to hear back within thirty minutes via email or SMS about the next steps. It has been well over three hours now, and I have been unable to find a telephone number for MoneyPak. Despite contacting Green Dot multiple times for assistance, they were unable to provide clarity on the verification process or any delays. I was perplexed when a Green Dot representative claimed they were not connected to MoneyPak, even though the product clearly states "Green Dot" on the package. I have not received any updates from MoneyPak, Green Dot, or Rushcard regarding the status of my identity verification. I am at a loss for who to contact for help in this situation. Can anyone provide assistance?
Reported by GetHuman-kac on الجمعة ٢٠ مايو ٢٠١٦ ١٧:٣٢
I purchased this gift card for a student I won't meet again. A Walmart employee suggested buying it as a gift card, not cash. Since I gave cash instead, I kept the card. I've been trying to dispose of it but was told I must use the initial $25 put on it. Despite trying to cancel it, I can't find a way. I am worried about my details being exposed, and I am unable to speak to a person for help resolving this.
Reported by GetHuman-martlois on الإثنين ٦ يونيو ٢٠١٦ ١٤:٠٧
I've managed to save up enough money to cover some medical bills and have been using a Green Dot card with MoneyPak to make payments. I recently ran into an issue where I couldn't load $[redacted] onto the card due to a $[redacted] limit per 30 days with MoneyPak. Waiting for 30 days is not feasible for me financially, and I urgently need to find a way to either get a refund or have the $[redacted] added to my card promptly. Any guidance on how to achieve this would be greatly appreciated. Thank you, Lindsey G.
Reported by GetHuman14782 on الأربعاء ١٣ يوليو ٢٠١٦ ١٥:٣٦
I purchased a Green Dot card about 20 minutes ago. When I tried to register it online, I received an error saying the card number was invalid. I then called the number provided with the card but still had the same issue. Even calling the number on the back of the card didn't help. No matter which option I selected on the automated system, I couldn't reach a customer service representative. I need to register my card, and I am entering the card number exactly as it appears. It's frustrating that there is no way to speak with a person directly. I've searched for an email address to no avail. I have funds on the card but can't use them until the card is registered.
Reported by GetHuman-candisga on الثلاثاء ١٥ نوفمبر ٢٠١٦ ١٩:٤٤
I recently purchased a GreenDot card with $20. Normally, there's a $5 monthly fee that's waived for the first month. However, this time the card came with a $7.95 monthly fee that was not waived. After contacting customer support, they offered to convert it into a one-time-use card allowing me to spend the entire $20 but not reload it. Upon checking my balance after the call, it still showed $20, so I assumed the change was made. Unfortunately, after spending around $12, my balance showed zero, indicating that the $7.95 fee was deducted. This means I ended up paying $23 to use $12 of the funds.
Reported by GetHuman-tammymye on الثلاثاء ١٥ نوفمبر ٢٠١٦ ٢٠:٥٩
Green Dot sent me an unexpected card and opened a new account without my consent. I am already paying $9.95 a month for my existing card, and now they have charged me the same fee for the new account. I did not want or ask for this additional card or account. I cannot afford two accounts and did not authorize this. I demand to close all my accounts and receive a refund. This situation has caused me to unexpectedly lose $9.95, which I find unjust. It feels like Green Dot is taking advantage of its customers by charging unnecessary fees. Thank you, Chris / Christopher Bounds
Reported by GetHuman-boundsch on الأربعاء ٢٥ أبريل ٢٠١٨ ١٤:٠٥
Green Dot sent me an unsolicited card which incurred an additional charge of $9.95 on a new account I did not request. I only have one account with them, but they charged me again for the second card without my knowledge. I want to close both accounts as I did not authorize or need a second one. It is frustrating to be charged without consent, totaling $9.95 I was not prepared for. I feel this is unfair and akin to Green Dot taking money without permission. I request a refund promptly. Thank you, Chris.
Reported by GetHuman-boundsch on الأربعاء ٢٥ أبريل ٢٠١٨ ١٤:١٣
I recently deposited money onto my GreenDot card on April 3rd. I used the funds to pay my bills and place orders for a tablet and shoes. Upon checking on my orders, I discovered my card had been blocked. I followed instructions to submit my ID via email. Upon contacting customer service, I was informed I could no longer use GreenDot due to a check. I am puzzled as to why my account was blocked, especially considering I had $[redacted] remaining. I have always been responsible with my card. I am eager to understand why my access was revoked and if my funds can be returned. Please advise on how to proceed. I can be reached at [redacted]. Thank you for your assistance. - M. P.
Reported by GetHuman-uturn_so on الخميس ٢٦ أبريل ٢٠١٨ ٠١:٣٧
I loaded $[redacted] on a Green Dot card, but when I tried to use it, there were no funds. After contacting Green Dot, I was told my card was canceled, and a new one was on the way. I needed that money to pay my insurance, especially since I have an SR-22 requirement. Despite my concerns, I was instructed to wait two weeks. After this period, no card arrived, and I found out $[redacted] was deducted as a fee. I questioned how they could take money from an inactive card. They reimbursed the fee as a one-time exception. Now, after more waiting, I was informed a check was being sent as they were canceling the card. It has been over a month, well past the promised timeframe, and I still have not received anything. I am frustrated as my insurance lapsed due to this issue, and I am starting over with my SR-22. I want my money back promptly. This situation needs to be rectified immediately; otherwise, I will seek legal assistance. Thank you. - L.G.
Reported by GetHuman-larenag on الخميس ٢٦ أبريل ٢٠١٨ ١٦:٥٣

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